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Return Policy
Please be sure and
read and understand the following to help keep our prices low. The
following guidelines were put into place because a few people
want to abuse the system. And, finally, please don't order unless you
are certain you can live by these rules.
When you receive your order, make sure that you open and thoroughly
inspect it for any manufacturing defects or shipping damage. If there
is you must email us with 1 business day to let us know.
We want you to be totally satisfied with
your shoes. You may request a refund for up to 5 days after you
receive your order. To return an item, you must first fill out the
return form. Our customer service
department will email you back within 96 hours. We will email you all
the information you need as to where to return the item and your RMA#.
We will NOT accept returned merchandise that
has not been previously approved...all unapproved returns will be
returned to sender at their cost OR you will be charged a 30% restocking
fee. This is our choice. We must receive
your return within 10 Business Days after we respond with your
RMA#. That gives you 2 weeks to get it to us Sorry, shipping costs are
not refundable and there is a 15% restocking fee. We recommend that you
send your return insured. We are not responsible for lost or stolen
merchandise. If YOU damage any item we cannot accept it for a return.
Shoes/Boots and shoebox must be in 100% resalable condition. Do
not put tape on the shoe/boot box or write on it. You will be charged
$5 for a damaged shoe box and $10 for a damaged boot box.
They must be unworn and unscuffed. When
trying them on for the first time do this on carpet so not to scuff up
the bottom of the shoes. Please read our tips on getting the right size
if you are unsure. 6% of the total will be charged for cancelled
orders. Once a credit is done it can take up to 2 months to show
up on your credit card statement. Once we do the credit the amount of
time till you receive your credit is up to your credit card company.
Credits are done once a week.
*Please, be sure of your size before ordering to keep from ruining
merchandise and having to pay duplicate shipping charges.
**We do our best to convey the color to you, please try to avoid
ordering multiple of the same shoe in different colors just to see the
color. You will be charge a restocking fee. |
